Responsible Gaming

At mn7, we believe that online gaming should be a source of entertainment, not stress or financial strain. Our platform is built with player welfare at its core. We provide clear tools, transparent policies, and dedicated support so every player in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh can enjoy cricket betting, Aviator crash games, and slots within safe boundaries.

Gambling is intended for adult entertainment purposes only. Playing responsibly means setting a budget, knowing when to stop, and treating any winnings as a bonus — not a guaranteed income. mn7 actively encourages all users to engage with our responsible gaming tools before and during their play sessions.

mn7 strictly enforces a minimum age requirement of 21 years for all account holders. We conduct age verification checks as part of our KYC process. Any account found to belong to a user under the age of 21 will be suspended immediately and any funds returned in full according to our standard procedures.

Problem gambling can affect anyone, regardless of income, background, or experience. Being aware of the warning signs is the first step towards getting help. If you or someone you know is showing any of the following signs, please reach out to our support team immediately.

• Spending more money or time gambling than you originally planned
• Borrowing money or selling personal belongings to fund gambling
• Chasing losses by placing larger or more frequent bets
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, family, or personal responsibilities due to gambling
• Lying to friends or family about the amount of time or money spent gambling
• Using gambling as a way to escape from personal problems or negative feelings

mn7 allows all registered players to set personalised deposit limits on their accounts. You can define a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours — this ensures your spending controls are always working in your favour.

Lowering a deposit limit takes effect immediately, so you can tighten your controls at any time without delay. We strongly recommend that all players — especially those using bKash, Nagad, or Rocket for frequent top-ups — review their deposit limit settings at least once per month to keep their gaming budget aligned with their personal financial situation.

Sometimes, a short break is all it takes to regain perspective and maintain a healthy relationship with gaming. mn7 offers flexible time-out options that allow you to pause your account for a defined period without permanently closing it. Available time-out durations include:

• 24-hour time-out for a quick daily reset
• 7-day time-out for a full week away from the platform
• Up to 6-week time-out for an extended rest period

During any active time-out, you will not be able to log in, make deposits, or place bets. Your account balance and history remain intact. When the time-out expires, your account is automatically reactivated, and you may choose to extend the period at any time before it ends. Contact our support team to activate a time-out immediately.

Self-exclusion is a stronger measure designed for players who feel they need a longer or permanent break from gambling. When you self-exclude from mn7, your account is fully restricted — you cannot log in, deposit, or access any games for the duration of the exclusion. Here is how to request self-exclusion:

• 1 Contact our support team via email at [email protected] and state that you wish to self-exclude your account.
• 2 Specify your preferred exclusion period — options range from 6 months to permanent exclusion with no end date.
• 3 Our team will verify your identity and process the self-exclusion within 24 hours of your request.
• 4 Once excluded, any promotional materials from mn7 will be stopped immediately and your account will be locked for the chosen period.

We take all self-exclusion requests seriously. If you request a permanent self-exclusion, our team will not contact you with marketing offers. Reactivation after a permanent exclusion requires a formal written request and a minimum 12-month cooling-off period, subject to review.

mn7 has a zero-tolerance policy towards underage gambling. Our platform is strictly for adults aged 21 and above. All new registrations require mandatory KYC verification, including government-issued photo ID and proof of age, before any deposits or bets can be placed.

If you are a parent or guardian in Bangladesh and are concerned that a minor may be accessing gambling platforms, we recommend takingthe following precautionary steps:

• Use parental control software to restrict access to online gambling sites on shared devices
• Keep your mn7 account credentials — username and password — strictly private and never share them with anyone under 21
• Educate children and teenagers about the risks of gambling and the legal age restriction of 21+ in Bangladesh

If you feel that gambling is becoming a problem for you or someone close to you, please do not hesitate to reach out. Our dedicated player support team at mn7 is available around the clock to assist with responsible gaming concerns, account restrictions, and self-exclusion requests. We treat all such communications with the strictest confidentiality.

Remember: seeking help is a sign of strength, not weakness. mn7 is committed to supporting every player in Bangladesh who wants to take control of their gaming habits. Whether you are in Dhaka, Rajshahi, Khulna, or Cox's Bazar — our support team is just one email away.