Privacy Policy

Introduction

At mn7, we take your privacy seriously. This Privacy Policy describes how mn7 ("we", "us", "our") collects, uses, shares, and protects the personal information you provide when you access or use our online casino and sports betting services at mn7.one. By using our platform, you agree to the practices described in this document.

This policy applies to all users of the mn7 platform, including players registered from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We are committed to maintaining the trust of every player who chooses mn7 as their preferred gaming destination. If you have any questions about how we handle your data, please contact our support team at [email protected].

Information We Collect

When you register and use mn7, we collect certain categories of personal information necessary to provide you with a safe, functional, and personalised gaming experience. The categories of information we collect include:

• Identity information: full name, date of birth, national ID or passport number (for KYC verification).
• Contact information: email address, mobile number (commonly bKash or Nagad registered numbers), and home district.
• Account information: username, encrypted password, account preferences, and gaming history.
• Financial information: জমা and উত্তোলন records, transaction IDs from bKash, Nagad, Rocket, Upay or card payments.
• Technical information: IP address, browser type, device model, operating system, session logs, and cookies.

We collect this information directly from you when you register or interact with our platform, and automatically through technical systems when you browse or play. We do not collect information from minors — mn7 is strictly for players aged 21 and above.

How We Use Your Information

mn7 uses your personal information only for legitimate operational and service-improvement purposes. Specifically, we use your data to:

• Verify your identity and process account registration as part of our KYC obligations.
• Process deposits, withdrawals, and payment transactions through bKash, Nagad, Rocket, Upay, Visa and Mastercard.
• Deliver customer support and respond to your enquiries or complaints in a timely manner.
• Send you account-related notifications, promotional offers, and platform updates (with your consent where required).
• Prevent fraud, detect suspicious activity, and maintain responsible gaming safeguards for all Bangladesh players.
• Analyse platform usage patterns so we can improve game selection, payment speed, and overall user experience.

Data Sharing and Disclosure

mn7 does not sell, rent, or otherwise trade your personal data to third parties for commercial gain. We may, however, share limited data in the following strictly controlled circumstances:

• Payment processors and banking partners (such as bKash, Nagad, and Rocket) solely to complete financial transactions you authorise.
• Technology service providers who operate parts of our platform infrastructure under strict data processing agreements that prohibit independent use of your data.
• Regulatory or law enforcement authorities, if we are required by applicable law or a valid legal order to disclose certain information.

Any data shared with third-party service providers is governed by written agreements that require them to maintain the same level of data security and confidentiality that mn7 upholds. We take full responsibility for ensuring that our partners respect the privacy of our players.

Cookies and Tracking Technologies

mn7 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your login session, and analyse site traffic. Cookies are small text files stored in your browser. We use three categories of cookies: (1) strictly necessary cookies that keep your session active and secure; (2) functional cookies that remember your language and display preferences; and (3) analytical cookies that help us understand how players navigate the platform so we can improve page performance and game discovery.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the mn7 platform, such as persisting your game preferences or staying logged in between sessions.

Data Retention

We retain your personal information for as long as your account remains active, or as long as is necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. In practice, this means we hold account and transaction records for a minimum period required under applicable anti-money laundering and responsible gaming regulations.

Once your account is permanently closed and all legal retention periods have elapsed, we will securely delete or anonymise your personal data so that it can no longer be associated with you. If you wish to request early deletion of specific data points, please contact us at [email protected] and we will review your request in line with our obligations.

Data Security

Protecting your personal and financial data is one of mn7's top operational priorities. We deploy multiple layers of security to safeguard the information you entrust to us. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, ensuring that sensitive information such as passwords and payment details cannot be intercepted in transit.

Access to your personal data within our organisation is strictly limited on a need-to-know basis. Our staff who handle player data receive regular privacy and data security training. Despite these measures, no internet transmission is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you promptly and take all necessary steps to minimise harm.

Your Rights Over Your Data

As a user of the mn7 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please email [email protected] with your account username and the nature of your request:

• Right of access: You may request a copy of all personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal information.
• Right to erasure: In certain circumstances you may request that we delete your personal data, subject to our legal retention requirements.
• Right to restrict processing: You may ask us to limit how we use your data while a dispute or correction request is pending.
• Right to object: You may object to us using your data for direct marketing purposes at any time.

We will respond to all data rights requests within a reasonable timeframe. In complex cases we may require up to 30 days to complete our review. We will not charge a fee for standard requests.

Payment Data and Financial Privacy

When you make a deposit or withdrawal on mn7 using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card payments, your payment details are processed through the relevant payment gateway. mn7 does not store full card numbers or mobile banking PINs on our servers. We retain only the transaction reference numbers, amounts, timestamps, and account status updates required to maintain accurate records and process your requests.

All financial data is handled with the highest level of confidentiality. We apply the same SSL encryption and access controls to financial records as to all other personal data categories. If you believe there is an error in your transaction history, please contact [email protected] immediately so we can investigate and resolve the issue.

Third-Party Game Providers and Services

mn7's game library is powered by leading global game studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers may independently collect limited technical data (such as session duration or game events) when you play their games on our platform, in accordance with their own privacy policies. mn7 is not responsible for the data practices of third-party game providers, but we only partner with studios that maintain industry-standard data protection practices.

Our platform may also use analytics tools to measure overall site performance. Any analytical data collected is aggregated and does not personally identify individual players. We do not share identified player profiles with game providers or analytics vendors.

Age Restriction Policy

mn7 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any of our services. If we discover that a user below the age of 21 has registered, we will immediately suspend the account, void any transactions, and securely delete all associated personal data. Parents and guardians in Bangladesh are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. Responsible gaming starts with age verification — for adults aged 21 and above only.

Changes to This Privacy Policy

mn7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements, or data handling practices. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the mn7 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your data. If you do not agree with any updated terms, you should discontinue use of the platform and contact us to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how mn7 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh.

Email: [email protected]